NAIL ATELIER MOBILE NAIL SALON is a hospitality service, similar to catering, therefore, mobile individual and party services must be purchased in advanced.

YOUR HEALTH IS OUR TOP PRIORITY: We are professionally trained to deliver the highest quality of service. However, we do request you advise us of your medical history and any health concerns at the time of booking. This information is necessary to ensure that we can provide any special accommodations required for your physical safety.

BOOKING: Please note that Nail Atelier only travels up to a 30 mile radius from zip code 43081; first 15 miles are complimentary, 16-30 are a $20 surcharge. To ensure practical communication, please make sure that the point of contact is the person that will be hosting appointment and/or event. We recommend you book your mobile nail salon service a month in advance to secure your preferred date.

DEPOSITS: A 50% DEPOSIT is required for all services to reserve the date. Deposit is not refundable, but will go towards service total.

CANCELLATION POLICY: If you must cancel your mobile nail salon service for any reason, the following policy applies: Your deposit amount are nonrefundable & non-negotiable. We will gladly accept a reschedule with no penalties if 48 hour notice provided. You must reschedule within 14 days of the cancellation date (one-time only). “No-show” client will be charged 100% of the service total.

We value customer relationships and want nothing more than repeat business and for you to reschedule again. It is much appreciated when letting us know the very moment you plan to cancel your scheduled appointment.

PARKING: It is the responsibility of the individual/party host to guarantee a legal parking spot for the van. We are legally permitted to park on any public street or metered parking spot, as well as on private property with permission by the property owner and/or manager. We will need a space at least 30 feet long, 15 feet wide & 15 feet high to accommodate.

Please Note: we do require parking at the building for condos, apartments and valet parking for events in hotels. If not available your party may be subject to a setup fee or cancellation.

DRIVEWAY OR ON-STREET PARKING: It is the responsibility of the party host to have trimmed tree branches and bushes that will affect the van from having a clear parking position. We reserve the right not to park under any conditions that will cause scratches or damages to the NAIL ATELIER van.

PROPERTY DAMAGE: While we do understand that accidents happen, the client may be held responsible for any excessive damage sustained to property of NAIL ATELIER.

PAYMENT: to book a mobile nail salon service we require a non-refundable credit card/debit card and/or PayPal payment of 50% of your total service. WE DO NOT ACCEPT PERSONAL CHECKS, GOOGLE WALLET OR VENMO. Your final payment is due after service(s) ends. We accept credit/debit and cash.

WEATHER: Nail Atelier is insulated and climate controlled with heat and air conditioning. In the event of severe weather/climate, we may, and reserve the right to, reschedule your service(s) to guarantee your and our safety. Severe weather includes: lightning storms, very high winds, flooding and/or extremely heavy rain, snow or ice,

MECHANICAL ISSUES: Please note that in any instance where there are mechanical issues with the van that prevents us from performing inside it, you will be offered to reschedule or a full refund.

DO NOT BRING ANY CHILDREN OR TAG ALONG TO YOUR APPOINTMENT: Although the mobile nail salon on wheels is convenient, we are firm on avoiding interruptions during services.

LATE FEE/NO SHOW: NAIL ATELIER’S goal is to start on time. Thus is beneficial not only to you, but ourselves as a mobile nail salon. Please be on-time for your scheduled appointment. If you are over 10 minutes late we reserve the right to charge a fee of $10. Your scheduled nail service will also be shortened or incomplete if you are not ready to begin your service when the mobile nail salon arrives. If you are a host to a party, ask your guest to be on time to enjoy services entirely and be respectful of the host whom reserved. Parties will not be held up or run over scheduled end time for late arrivals and the full amount is still charged for no shows.

LAST MINUTE GUEST ADDITIONS: We are happy to accommodate your last minute guests if time allows. However, please note that additional guests are to be confirmed BEFORE we arrive or we cannot service your additional guests.

BRIDAL PARTY: There is a upcharge for bridal party nail enhancement or special request services and must be discussed and confirmed before 50% security deposit is paid at the time of reservation.

CHANGES: We are flexible with changes such as change of location and services. However all changes must be in writing an in agreement for our records.

REFUSAL OF SERVICES: We are at liberty to refuse services if a situation is determined to be inappropriate or uncomfortable.

FOR YOUNGER GUESTS: It's wise to ensure bathroom break right before services, otherwise the girls may have to go as soon as we begin polishing.

PHOTOGRAPHY: NAIL ATELIER reserves the right to use photographs taken at your event in any and all promotional media. As a host of a NAIL ATELIER MOBILE NAIL SALON event, you agree that you will make no monetary or other claim against the company for the use of any photographs taken of your child (or children), your home and your quests. We will, of course, ask your permission first.

INVENTORY/ALLERGIES: In the event of damage or loss of NAIL ATELIER inventory and/or damage or loss to the party's location, the financial responsibility lies entirely on the client. NAIL ATELIER is not responsible for allergic reactions or any other medical reaction stemming from wearing of customs, or any other activity taken place before, during and/or after the party. In the case of liability and/or financial remuneration due to the aforementioned, the responsibility lies strictly with the client. It is incumbent upon you/host to check with guests prior to booking.